Refund Policy

1. General Rule

Vectorify credits are digital goods. Because you can preview results before downloading, credit pack purchases are generally final.

2. Credit Usage

• One credit is charged only when you download a new SVG result.
• Re-downloading the same saved SVG does not charge an additional credit.
• Use credits anytime.
• Used credits are non-refundable.

3. Exceptions

If something goes wrong with billing or service, contact us and we'll review it quickly and make it right. In some cases, we may provide bonus credits as a goodwill remedy. This may include account credits or, in some cases, a refund. Where required by law, refunds are provided accordingly.

4. How to Request Support

Send refund or billing requests to contact@vectorify.co with your account email and transaction details. We review requests case by case and aim to respond within 24-48 hours. You can also contact Paddle buyer support via paddle.net.

5. Payment Completed but Credits Not Visible Yet

If payment is completed but credits are not visible immediately, do not repay. Your payment remains valid, and we reconcile credit grants from transaction records. Please contact contact@vectorify.co with your checkout email and transaction ID so we can resolve it quickly.